Order Processing

At PixelHardwares, operated by GREEN TECH PRO LLC, orders are typically processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Any additional processing time stated on a product page applies to that item. If an unexpected delay affects your order, we will contact you with an updated estimate.

Shipping & Delivery Times

• Contiguous United States: Orders usually arrive within 2–5 business days after dispatch.
• International: We currently ship only to addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping times are separate from order processing times. For United States orders, the typical total time from payment confirmation to delivery is therefore 3–7 business days.

Shipping is free on all orders delivered within the 48 contiguous United States. No minimum order value is required.

Delivery times are estimates. Weather, carrier disruptions, public holidays, and customs clearance may cause delays.

Shipping Confirmation & Tracking

Once your order has been dispatched, we will send a shipping confirmation email with shipment details and tracking information where available.

Incorrect Shipping Address

Damaged, Faulty, Incorrect or Missing Items

Please inspect your order upon delivery and contact us promptly, preferably within 48 hours, if an item is damaged, faulty, incorrect, or missing. Prompt reporting helps us investigate with the carrier; it does not replace the return window below or limit any applicable consumer rights.

Please provide:

• Your order number and a description of the issue.
• Photos of the packaging and shipping label, where available.
• Photos of the affected item, where applicable.

Return shipping is free for faulty, damaged, or incorrect items. Contact us before sending the item so we can provide return instructions and arrange return shipping.

30-Day Return Window

You may request a return within 30 calendar days from the day you receive your order.

For change-of-mind returns:

• Items must be unused and in their original condition.
• Items must include their original packaging, accessories, manuals, and tags, where applicable.
• Proof of purchase is required.
• Damage caused by misuse, improper installation, or unauthorized modification may make an item ineligible for return.

The unused-condition requirement does not apply when you are reporting an item that arrived faulty, damaged, or incorrect.

How to Request a Return

1. Email [email protected] with your order number, the item you wish to return, and the reason for your request.
2. Wait for your Return Merchandise Authorization (RMA) and return instructions.
3. Package the item securely and send it to the return address provided in your authorization.

Please obtain return authorization before sending an item. The correct return address will be confirmed during the return process.

Return Shipping Costs

• Faulty, damaged, or incorrect items: Return shipping is free.
• Change-of-mind and other discretionary returns: The customer pays the return shipping cost. The amount depends on the carrier, package size, and shipping origin.

For customer-arranged returns, we recommend a tracked shipping service and keeping your shipping receipt.

Non-Returnable Items

Some items are excluded from change-of-mind returns, including:

• Personalized or custom-built products.
• Opened hygiene-sensitive products.
• Downloaded software and digital products.
• Items clearly identified as final sale or non-returnable before purchase.

These exclusions do not limit any applicable rights relating to faulty, damaged, or incorrectly supplied goods.

Refunds

We inspect returned items after receipt and notify you of the outcome. Approved refunds are issued to the original payment method, typically within 5–7 business days from receipt of the returned item.

Your bank or payment provider may require additional time for the refund to appear in your account.

For additional conditions, please see our Refund & Return Policy .

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