This Warranty Policy explains how warranty claims are handled for products purchased from PixelHardwares, operated by GREEN TECH PRO LLC. It applies to customers throughout the United States.

1. Manufacturer Warranty

Unless expressly stated otherwise on the product page, products sold by PixelHardwares are covered by the original manufacturer's limited warranty. Warranty coverage, duration, and terms vary by manufacturer and product.

2. Warranty Coverage

• Manufacturing defects under normal use.
• Hardware failures covered by the manufacturer's warranty.
• Defects confirmed through manufacturer diagnostics where applicable.

3. Warranty Exclusions

• Accidental damage, abuse, misuse, or neglect.
• Liquid damage, fire, flooding, or natural disasters.
• Improper installation or unauthorized repair.
• Normal cosmetic wear and tear.
• Products with removed or altered serial numbers.
• Damage caused by overclocking, incompatible hardware, or improper power supply.

4. Dead on Arrival (DOA)

If a product arrives defective or fails immediately after delivery, contact us within 48 hours of receipt. We may request photos, diagnostic information, or testing before authorizing a replacement or return under our Refund & Return Policy.

5. Warranty Claims

1. Contact our support team with your order number.
2. Describe the issue and troubleshooting already performed.
3. Provide photographs or videos if requested.
4. If applicable, follow the manufacturer's RMA instructions.

6. Customer Responsibilities

• Back up all personal data before sending any device for service.
• Remove passwords and perform a factory reset where applicable.
• Package products securely for shipment.
• Retain proof of purchase for warranty verification.

7. Warranty Limitations

Warranty service may consist of repair, replacement, refurbished replacement, or other remedies offered by the manufacturer. Availability depends on the manufacturer's warranty terms and product availability.

8. Limitation of Liability

To the maximum extent permitted by applicable law, PixelHardwares is not responsible for loss of data, business interruption, or indirect, incidental, or consequential damages arising from the use of any product. Nothing in this policy limits rights that cannot legally be waived under applicable U.S. law.

9. Contact Us