This Refund & Return Policy applies to purchases made through PixelHardwares, operated by GREEN TECH PRO LLC. It is intended to comply with applicable United States consumer protection laws and industry best practices. Your statutory rights remain unaffected where required by law.

1. Standard Return Policy

• Most new and unused products may be returned within 30 calendar days from the delivery date.
• Products must be returned in their original manufacturer's packaging with the UPC intact.
• All accessories, manuals, cables, warranty documents and promotional items must be included.
• Proof of purchase is required.
• Products showing signs of misuse, abuse, installation damage or unauthorized modification may be refused.

2. Return Authorization (RMA)

Before returning any merchandise, customers must obtain a Return Merchandise Authorization (RMA).

1. Contact our support team or submit a request through our Returns Portal.
2. Provide your order number and reason for the return.
3. If requested, provide photographs showing the condition of the item.
4. Once approved, follow the return instructions included with your RMA.

3. Return Shipping

• Return shipping is provided at no cost for products confirmed to be defective, damaged in transit, or shipped incorrectly.
• For discretionary returns, including change-of-mind purchases, return shipping costs are the customer's responsibility.
• We recommend using an insured shipping service with tracking. PixelHardwares is not responsible for packages lost before delivery to our warehouse.

4. Refund Processing

• Returns are inspected after arrival.
• Approved refunds are issued to the original payment method within approximately 10 business days.
• Financial institutions may require additional time to post the refund.
• Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

5. Restocking Fees

Eligible returns normally do not incur a restocking fee. However, returns that are incomplete, materially different from their reported condition, or missing original components may be subject to a reasonable restocking fee, where permitted by applicable law.

6. Exchanges

We do not guarantee direct product exchanges. The fastest option is to return the original item for a refund and place a new order once the return has been approved.

7. Non-Returnable Items

• Downloaded software and digital products.
• Gift cards.
• Custom-built or personalized products.
• Items marked as Final Sale or Non-Returnable.
• Opened hygiene or personal care products.
• Hazardous materials and products restricted by law.
• Products damaged through improper installation or misuse.

8. Damaged, Defective or Incorrect Orders

Please inspect your shipment immediately upon delivery.

• Notify us within 2 business days if an item is damaged, defective or incorrect.
• Include photographs of the product, packaging and shipping label.
• If visible shipping damage exists, ask the carrier to note the damage whenever possible.

9. Manufacturer Warranty

Many products are covered by the manufacturer's limited warranty. Warranty service is generally administered directly by the manufacturer. PixelHardwares will gladly assist customers in locating the appropriate warranty contact information.

10. Customer Responsibilities

• Remove all personal information before returning electronic devices.
• Disable passwords and perform a factory reset where applicable.
• Package products securely to prevent shipping damage.

11. Chargebacks

If you experience an issue with your order, please contact our customer support team before initiating a payment dispute. Most issues can be resolved more quickly through our support process.

12. Limitation of Liability

To the maximum extent permitted by applicable law, PixelHardwares' liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, special or consequential damages except where such limitations are prohibited by law.

13. Governing Law

This policy is governed by the laws of the State of California and applicable United States federal law, without limiting any consumer rights that cannot legally be waived.

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